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Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
| Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (163 p.) |
| Disciplina | 658/.562 |
| Altri autori (Persone) |
MotwaniJaideep G
SowerVictor E |
| Collana | Benchmarking, an international journal |
| Soggetto topico |
Benchmarking (Management)
Total quality management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-54713-8
9786610547135 1-84663-029-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies |
| Record Nr. | UNINA-9910450400803321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
| Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (163 p.) |
| Disciplina | 658/.562 |
| Altri autori (Persone) |
MotwaniJaideep G
SowerVictor E |
| Collana | Benchmarking, an international journal |
| Soggetto topico |
Benchmarking (Management)
Total quality management |
| ISBN |
1-280-54713-8
9786610547135 1-84663-029-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies |
| Record Nr. | UNINA-9910783536203321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower
| Benchmarking in services [[electronic resource] /] / guest editors, Jaideep G. Motwani and Victor E. Sower |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2006 |
| Descrizione fisica | 1 online resource (163 p.) |
| Disciplina | 658/.562 |
| Altri autori (Persone) |
MotwaniJaideep G
SowerVictor E |
| Collana | Benchmarking, an international journal |
| Soggetto topico |
Benchmarking (Management)
Total quality management |
| ISBN |
1-280-54713-8
9786610547135 1-84663-029-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; Identifying and studying "best-performing" services; Profitability in professional sports and benchmarking: the case of NBA franchises; The internal performance measures of bank lending: a value-added approach; Integrating quality function deployment and benchmarking to achieve greater profitability; A framework for information services: benchmarking for countries and companies; Laboratory service evaluation: laboratory product model and the supply chain
Understanding the challenges of implementing best practices in hospitality and tourism SMEsBenchmarking customer service on the internet: best practices from family businesses; Success factors for achieving high service revenues in manufacturing companies |
| Record Nr. | UNINA-9910812050703321 |
| Bradford, England, : Emerald Group Publishing, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Better business decisions using cost modeling / / Victor E. Sower, Christopher H. Sower
| Better business decisions using cost modeling / / Victor E. Sower, Christopher H. Sower |
| Autore | Sower Victor E. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (194 p.) |
| Disciplina | 658.1552 |
| Collana | Supply and operations management collection |
| Soggetto topico | Costs, Industrial - Mathematical models |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
Cost model
Should-cost model projected cost model crossover model cost of quality purchasing negotiation cost management strategic sourcing procurement Excel applications supply chain management make or buy non-value-added cost reduction breakeven learning curve total cost of ownership net present value simulation expected value |
| ISBN |
1-78539-575-0
1-63157-068-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. Constructing cost models -- 3. Internal cost models -- 4. Other internal cost models -- 5. External cost models for procured materials -- 6. External cost models for procured services -- 7. Total cost of ownership models -- 8. Probabilistic cost models -- Epilogue -- Appendix A. Data sources for cost modeling -- Appendix B. Simulation software used to illustrate chapter 8 -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910464203103321 |
Sower Victor E.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Better business decisions using cost modeling / / Victor E. Sower, Christopher H. Sower
| Better business decisions using cost modeling / / Victor E. Sower, Christopher H. Sower |
| Autore | Sower Victor E. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (194 p.) |
| Disciplina | 658.1552 |
| Collana | Supply and operations management collection |
| Soggetto topico | Costs, Industrial - Mathematical models |
| Soggetto non controllato |
Cost model
Should-cost model projected cost model crossover model cost of quality purchasing negotiation cost management strategic sourcing procurement Excel applications supply chain management make or buy non-value-added cost reduction breakeven learning curve total cost of ownership net present value simulation expected value |
| ISBN |
1-78539-575-0
1-63157-068-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. Constructing cost models -- 3. Internal cost models -- 4. Other internal cost models -- 5. External cost models for procured materials -- 6. External cost models for procured services -- 7. Total cost of ownership models -- 8. Probabilistic cost models -- Epilogue -- Appendix A. Data sources for cost modeling -- Appendix B. Simulation software used to illustrate chapter 8 -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910788161203321 |
|
Sower Victor E.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Better business decisions using cost modeling / / Victor E. Sower, Christopher H. Sower
| Better business decisions using cost modeling / / Victor E. Sower, Christopher H. Sower |
| Autore | Sower Victor E. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (194 p.) |
| Disciplina | 658.1552 |
| Collana | Supply and operations management collection |
| Soggetto topico | Costs, Industrial - Mathematical models |
| Soggetto non controllato |
Cost model
Should-cost model projected cost model crossover model cost of quality purchasing negotiation cost management strategic sourcing procurement Excel applications supply chain management make or buy non-value-added cost reduction breakeven learning curve total cost of ownership net present value simulation expected value |
| ISBN |
1-78539-575-0
1-63157-068-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. Constructing cost models -- 3. Internal cost models -- 4. Other internal cost models -- 5. External cost models for procured materials -- 6. External cost models for procured services -- 7. Total cost of ownership models -- 8. Probabilistic cost models -- Epilogue -- Appendix A. Data sources for cost modeling -- Appendix B. Simulation software used to illustrate chapter 8 -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910809740203321 |
|
Sower Victor E.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Better business decisions using cost modeling [[electronic resource] ] : for procurement, operations, and supply chain professionals / / Victor E. Sower and Christopher H. Sower
| Better business decisions using cost modeling [[electronic resource] ] : for procurement, operations, and supply chain professionals / / Victor E. Sower and Christopher H. Sower |
| Autore | Sower Victor E |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012 |
| Descrizione fisica | 1 online resource (159 p.) |
| Disciplina | 658.1552 |
| Altri autori (Persone) | SowerChristopher H |
| Collana | Supply and operations management collection |
| Soggetto topico | Costs, Industrial - Mathematical models |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
cost model
should-cost model projected cost model crossover model cost of quality purchasing negotiation cost management strategic sourcing procurement Excel applications supply chain management make or buy non-value-added cost reduction breakeven learning curve total cost of ownership net present value |
| ISBN |
1-78268-060-8
1-283-89486-6 1-60649-267-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | List of illustrations -- Acknowledgments -- Abbreviations and acronyms -- 1. Introduction -- 2. Constructing cost models -- 3. Internal cost models -- 4. Other internal cost models -- 5. External cost models for procured materials -- 6. External cost models for procured services -- 7. Total cost of ownership models -- Appendix: Data sources for cost modeling -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910461486603321 |
|
Sower Victor E
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Better business decisions using cost modeling [[electronic resource] ] : for procurement, operations, and supply chain professionals / / Victor E. Sower and Christopher H. Sower
| Better business decisions using cost modeling [[electronic resource] ] : for procurement, operations, and supply chain professionals / / Victor E. Sower and Christopher H. Sower |
| Autore | Sower Victor E |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012 |
| Descrizione fisica | 1 online resource (159 p.) |
| Disciplina | 658.1552 |
| Altri autori (Persone) | SowerChristopher H |
| Collana | Supply and operations management collection |
| Soggetto topico | Costs, Industrial - Mathematical models |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
cost model
should-cost model projected cost model crossover model cost of quality purchasing negotiation cost management strategic sourcing procurement Excel applications supply chain management make or buy non-value-added cost reduction breakeven learning curve total cost of ownership net present value |
| ISBN |
1-78268-060-8
1-283-89486-6 1-60649-267-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | List of illustrations -- Acknowledgments -- Abbreviations and acronyms -- 1. Introduction -- 2. Constructing cost models -- 3. Internal cost models -- 4. Other internal cost models -- 5. External cost models for procured materials -- 6. External cost models for procured services -- 7. Total cost of ownership models -- Appendix: Data sources for cost modeling -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910542772503321 |
|
Sower Victor E
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Insightful quality [[electronic resource] ] : beyond continuous improvement / / Victor Sower and Frank Fair
| Insightful quality [[electronic resource] ] : beyond continuous improvement / / Victor Sower and Frank Fair |
| Autore | Sower Victor E |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (146 p.) |
| Disciplina | 658.406 |
| Altri autori (Persone) | FairFrank |
| Collana | Supply and operations management collection |
| Soggetto topico |
Organizational change
Leadership Strategic planning |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
Insight
strategic quality management breakthrough improvement paradigm shift continuous improvement Plato innovation creativity quality technological forecasting environmental scanning benchmarking house of quality change management |
| ISBN |
1-78268-079-9
1-283-89302-9 1-60649-291-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | List of tables -- List of figures -- List of examples -- Abbreviations and acronyms -- Acknowledgments -- 1. Introduction -- 2. Why continuous incremental improvement is not sufficient for organizational success -- 3. Insight -- 4. The insightful organization -- 5. Insightful ways of thinking for managers -- 6. Insightful use of existing tools -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910451604403321 |
|
Sower Victor E
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Insightful quality [[electronic resource] ] : beyond continuous improvement / / Victor Sower and Frank Fair
| Insightful quality [[electronic resource] ] : beyond continuous improvement / / Victor Sower and Frank Fair |
| Autore | Sower Victor E |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (146 p.) |
| Disciplina | 658.406 |
| Altri autori (Persone) | FairFrank |
| Collana | Supply and operations management collection |
| Soggetto topico |
Organizational change
Leadership Strategic planning |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
Insight
strategic quality management breakthrough improvement paradigm shift continuous improvement Plato innovation creativity quality technological forecasting environmental scanning benchmarking house of quality change management |
| ISBN |
1-78268-079-9
1-283-89302-9 1-60649-291-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | List of tables -- List of figures -- List of examples -- Abbreviations and acronyms -- Acknowledgments -- 1. Introduction -- 2. Why continuous incremental improvement is not sufficient for organizational success -- 3. Insight -- 4. The insightful organization -- 5. Insightful ways of thinking for managers -- 6. Insightful use of existing tools -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910536553103321 |
|
Sower Victor E
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
